Refund Policy
Effective Date: 30th Sept. 2024
At Serveasit, we strive to provide our users with a reliable, high-quality service management platform. We understand that there may be situations where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds may be issued for subscriptions to our Software-as-a-Service (SaaS) product.
Please read this policy carefully, and if you have any questions, feel free to reach out to us at info@serveaseit.com.
1. General Refund Policy
Serveasit operates on a subscription-based model. Fees for subscription plans are billed in advance, and refunds are generally not provided for unused subscription periods. However, we do understand that unforeseen circumstances may arise. Refunds may be issued under the conditions outlined below.
2. Eligibility for Refunds
Refunds are only available under specific circumstances, including:
2.1 System Malfunction
If you experience a prolonged technical issue or system malfunction that prevents you from using Serveasit, you may be eligible for a refund for the affected period. The issue must be reported to our support team within a reasonable time to be eligible for consideration.
3. Non-Refundable Situations
Certain circumstances are non-refundable, including but not limited to:
- Change of mind: Deciding not to use the service after purchase.
- Partial periods: If you downgrade or cancel a subscription mid-billing cycle, refunds will not be issued for the remainder of the subscription period.
- Unused accounts: If your account remains inactive, but you did not cancel the subscription, charges for unused time will not be refunded.
4. Cancellation Policy
You may cancel your Serveasit subscription at any time by visiting the Account Settings page in your dashboard. Upon cancellation:
- Monthly Plans: You will continue to have access to Serveasit until the end of the current billing cycle, but no further charges will be applied after that.
- Annual Plans: Cancellation during an active annual subscription will not result in a prorated refund unless covered by specific eligibility conditions (e.g., system malfunctions).
5. How to Request a Refund
To request a refund, please contact our support team by emailing [Insert Contact Email] or through the Help Center within your account dashboard. In your request, please include:
- Your account information (email, company name, etc.).
- Details of the refund request, including dates and reasons for cancellation or refund.
All refund requests will be reviewed within 7 business days, and we will respond to let you know whether your request has been approved, declined, or requires additional information.
6. Processing of Refunds
If a refund is approved, it will be processed through the original payment method used for the transaction. Please allow up to 10 business days for the refund to appear on your credit card statement or bank account, depending on your payment provider.
7. Changes to This Policy
Serveasit reserves the right to modify or update this Refund Policy at any time to reflect changes in our practices or services. Any significant changes will be posted on this page, and where appropriate, we will provide additional notice (such as via email or in-platform notification).
8. Contact Us
If you have any questions regarding this Refund Policy or need assistance with a refund, please reach out to us at:
- Email: info@Serveaseit.com